Here's the link to our customer portal for you to view service tickets and for you to update the contact information for those authorized by you to use our services:
NRN Customer Portal
Please use the following methods to reach us for service:
- send email 24/7/365 to ticket@neuse.net
- use electronic ticket submission 24/7/365 via agent (double click on the blue N icon that represents our agent in the lower right hand corner - set preferences to show icon if necessary depending upon your operating system)
- use NRN Customer Portal 24/7/365 http://www.NeuseRiverNetworks.com/Portal
- call our office 24/7/365 for response with a real live human being (non-emergency office hours are Monday-Friday 9 AM-5 PM EST) at 919-838-1672 option 1 (15 minute minimum increment in block time agreement when calling our office for initial triage and for scheduling of additional resources)
The best way to reach us for service is to send email to ticket@neuse.net so more than one set of eyes sees what needs to be done. Your service request is important, and our experts will deal with it in a timely manner. If service request is an emergency, please use all available means to contact us. We will usually respond to all other requests within the next business day.
Feel free to contact us on how to become one of our customers by clicking on the following button to get more information.
